Service Offerings

KEL is committed to servicing our clients with quality computer service at a reasonable cost. We offer a wide variety of services to suit the needs of your personal computer your company and budget.

Some of our service offerings include:

On Site Service Agreements
Customers that require a high level of support can attain this by getting an onsite service agreement that will cover all their equipment under one contract. This agreement can be for 8 hours a day 5 days a week or customers with critical support can get an agreement that will cover their equipment 24 hours a day 7 day a week. Parts, labor, travel, phone support and one cleaning are included with four to eight hour on site response provided with the annual on-site maintenance agreement. Critical server or "network down requests" receive immediate phone support with a technician arriving within a two to four hour timeframe. KEL will also assist the customer with operating system problems as part of this agreement. One to three year agreements are priced individually and are based on actual equipment configuration and volume. Contact KEL today for a quote.

Carry-In Service Agreements
KEL offers customers that would prefer to bring the equipment to our service location a reduced carry in agreement. The depot agreement includes parts, labor, and one cleaning with a one-business day turnaround from time of receipt. No loaner equipment is offered. This is an annual agreement and is based on actual equipment and volume.

Time and Material Service
Billable service on a per incident basis is available either on-site or carry-in. On-site service is usually available same day depending on the volume of contract calls. Current labor rates and parts are priced competitively with a travel charge based on distance from the service center. Carry-in service is on a first come first basis and usually completed within 3 to 5 business days. Same day EXPEDITE services is available if requested at a higher rate. KEL will call the customer with a quote of costs before any repair is made. If the customer decides the repair cost exceeds the equipment value they may decline the repair and only pay a bench/diagnostic fee.

Block of Time
In today's economy controlling costs is essential for all business. KEL offers a flexible way to handle costs for a changing network environment. Block Time is multiple hours of labor that are offered at a discounted rate based on the needs of the customer. On-site and carry-in labor for repairs or support can be purchased in advance at reduced prices. This labor remains in inventory to be applied as needed. Service requests can be scheduled in advance to coordinate the needs of the customer.

Warranty Upgrade
Need better response for your critical components? KEL will upgrade your manufacturers warranty to provide a dedicated response time on-site. This service becomes our on-site maintenance agreement that receives our highest level of attention and is discounted to reflect the warranty that comes with the product.